The world’s largest technology companies—perhaps more than any other industry in modern history—are changing the way we live our lives. And while the technology itself gets main billing, our experience working with these companies has shown that it’s the *people* who are actually driving that change.
It might not feel like that in the day-to-day. A client sends through a fire drill request. Your boss needs you to pull together an executive presentation you didn’t have your radar. Your to-do list is so long it rivals the length of a receipt from your local CVS pharmacy. But it definitely doesn’t feel like that when you are constantly managing your vendors to ensure they are keeping your research moving forward and in the right direction.
Our philosophy on client management is simple—we know you got into this game to change the way the world works, and not manage vendors who can’t manage themselves. You’re hiring us to do the work so that you can focus on delivering impact across your organization.
At Illuminas, we pride ourselves on being an extension of your team. We immerse ourselves in your business, we put in the time and effort to learn about your product portfolio, brand and company history, and the complexities and subtleties of how to most effectively work with your internal teams.
We become an invaluable expert to your business. We’ve been working with some of our clients for such a long time (20+ years in some cases) we oftentimes know more about the company than a lot of its newer employees. Some of our clients even bring us in to onboard new employees into their research practice!
Throughout the research process, we lead the engagement and provide the strategic oversight needed for the project to be successful. Thus, you get time back in your day to manage the rest of your workload and add value to the research (as opposed to managing it).
Our team is knowledgeable, experienced, smart and professional, but we also push beyond the table stakes to become a true partner to you and your organization. Your success is our success.